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6 Answers

Internal error while creating campaign

Asked by: michael 631 views User Questions

Hallo,

I have some trouble creating a new campaign using the wizard. While creating the campaign I get an internal error after clicking “next step” on the date targeting screen. This only happens when I select a certain campaign size (it works with 300×250 but not with 728×90).

Any hints on this?

Cheers,

Michael

6 Answers



  1. renegade_mike on Mar 26, 2008

    Are there any error messages in ~/tomcat/logs/catalina.out or ~/tomcat/webapps/advertpro/logs/error_log_YYYY-MM-DD? You can also view the AdvertPRO error_log from the control panel. Go to Maintenance and then click on Diagnostics > Logs in the navigation menu.

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  2. michael on Mar 26, 2008

    Hi Mike,

    I checked both log files. In neither of the files I get an error message when I reproduce the error.

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  3. renegade_mike on Mar 26, 2008

    Hmm, that’s interesting. If you go to Settings > Expert > Logging and change the Logging Level to Warning do you get any errors in the AdvertPRO error_log?

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  4. michael on Mar 26, 2008

    Even with error level warning I don’t get any error message.

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  5. renegade_mike on Mar 26, 2008

    If you’re running an older version of AdvertPRO, it might be a good idea to upgrade: https://services.renegadeinternet.com/download as this does sound like it might be due to an old bug, but you should have been seeing some error messages.

    Otherwise I think we’ll need to log in to your server to troubleshoot this further. Is that possible? You can use this secure/encrypted form to submit the access information to us: https://services.renegadeinternet.com/access

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  6. michael on Mar 27, 2008

    I posted the access information. We run version 1.0.

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