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10 Answers

Strange Delivery Problem

Asked by: dacarr 672 views User Questions

I’ve got an ad that is delivering on our site, which according to the campaign has run its course and has been disabled for a week. I’m wondering if someone assigned the media, by mistake, to a different campaign.

I looked at the media campaign assignments and it is empty. Is there any other way to determine if the media is incorrectly assigned?

10 Answers

  1. renegade_mike on Feb 01, 2009

    Campaigns that are expired or disabled are not shown in the media assignment screen.

    I suggest that you generate a summary report for the media. Go to Reports > Media > Summary to do that.

    You will be able to see the campaign(s) it ran in there. Something I would pay attention to is whether the total campaign views match up to the total daily views. If the total daily views are higher, someone might have published the media directly somewhere and it’s still running. The same can also happen with publishing a campaign directly. In that case the total campaign views would be higher than the total zone views.

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  2. dacarr on Feb 02, 2009


    I just looked at that media and the only campaign it’s assigned to is the one that has been disabled and has “run it’s course.”

    It was also not assigned as a default media for that zone.

    Any idea how this could still be running?

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  3. renegade_mike on Feb 02, 2009

    You must have the media published somewhere directly. In other words you generate a code for the media with the code wizard and published it on your site. You need to find and take down the code for that media or just disable the media and it will stop showing up and the banner size default will show in its place.

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  4. dacarr on Feb 08, 2009


    We use a number of separate template files to build the pages on our site so that the ads are pulled in by a specific set of files. I’ve looked at all of the templates as well as the source code for a page that I saw the ad in question appearing on. Nowhere in any of these files is the code for that ad directly published. If it were directly published on any of the other templates, there would be two ads in roughly the same position on the page.

    I’ll try disabling the media, but I’m wondering if we found a bug in the software?

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  5. renegade_mike on Feb 08, 2009

    I want to be clear that when I say the media code was published directly, I was talking about media code generated with the code wizard — not to be confused with the content of the media, i.e. third-party ad tags.

    I still you think you have a code like that on a page somewhere that you don’t know about. Disabling the media will stop it from showing up there. I really doubt this is any kind of bug because I’ve never heard of something like this happening in error. We serve billions of impressions per month, so bugs in the ad server tend not to fly under the radar.

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  6. dacarr on Feb 09, 2009

    I’m not sure I understand. Let me give you a little more info about the way our site is built.

    We have four ad zones on our site with corresponding ad sizes: 120×600, 300×250, 468×60 and 728×90. The pages on our site are built by linking to a number of compiled Smarty templates, including files for each of the four ad sizes. Each one of those files, for the ad zones, contains nothing but the invocation code, which was generated by AdvertPro, to pull an ad into that zone. All of our ads are hosted in house and we do not have any third party ad services.

    Which brings me to my question: If the Media Code were published directly to the Smarty template file for that ad size, wouldn’t that media be the only ad that ever showed up in that size? Or am I missing something in the difference between Zone Code and Media Code?

    If I post the invocation code, could you tell by looking at it if it’s Media based or Zone based?

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  7. renegade_mike on Feb 09, 2009

    Yes, if you published the media code then it would only display that one media 100% of the time.

    My thought is that it might not be on your live site. Perhaps it’s on your staging site or in a test page somewhere? Or perhaps in a newsletter? How many impressions is the media still receiving, just a small number?

    Is the ad still displaying anywhere on your site than you can see? If so, I would like to see that invocation code. It will have the path “/servlet/view/banner/media” in the URL within the <SCRIPT> tag if it’s a media code.

    The fact that media is registering impressions but the campaign(s) it was or is assigned to are not indicates that media code exists somewhere. We can tell the media is not being displayed in a default campaign. If that were the case, it would be registering impressions in the inventory reports instead. If you want to send an e-mail to support and tell us the ID# of media, we can try to run a trace and see if we can locate the page where the impressions are being generated.

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  8. dacarr on Feb 09, 2009

    The campaign became disabled on Jan. 23, 2009 and there have been 0 media and 0 campaign views reported; however the media has been occasionally appearing on the live site.

    I will check the staging site and let you know what I find.

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  9. renegade_mike on Feb 09, 2009

    Ok, I was under the impression that the media was still registering some views.

    How about in the inventory reports? Does the media show any views there? That would mean it’s being displayed in a default campaign.

    The other possibility is that you have the same graphic file assigned to another media. Copy the URL of the graphic file from the media attributes. Try doing a search for other media which have the same URL by searching in the Image URL or Movie URL fields.

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  10. dacarr on Feb 09, 2009

    Found it by using the search on Image URL! Someone had indeed assigned it to the wrong campaign.


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