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5 Answers

Campaign Missing

Asked by: chrisvh 440 views User Questions

Hello,

Noticed today a campaign is missing as if it were deleted. The media is still there but the campaign is totally gone, not just disabled and still visible.

I was curious is there an access log or something similar I can view to see who logged in, when, and when it was deleted?

5 Answers



  1. renegade_mike on Jun 26, 2009

    You may be able to cover the campaign from the recycle bin unless it was deleted from there as well.

    There is no change log, but if you go to Maintenance > Diagnostics > Logs and look at the event_log(s) you can see which users were logged and when.

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  2. chrisvh on Jun 26, 2009

    renegademike;2846 wrote: You may be able to cover the campaign from the recycle bin unless it was deleted from there as well.

    There is no change log, but if you go to Maintenance > Diagnostics > Logs and look at the event_log(s) you can see which users were logged and when.

    That’s what is weird, the recycle bin for campaign is empty. There is no way AdvertPro automatically deletes campaigns for any reason?

    Our logging level is set to Critical so it seems I have no login logs.

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  3. renegade_mike on Jun 26, 2009

    The only time a campaign would be deleted automatically is if the advertiser was deleted. When I say deleted, I mean placed into the recycle bin. You said the media still exists, so that shouldn’t be the case here as the media would have been deleted as well if the advertiser were deleted.

    The logging level only applies to the error_log. For login records, you should be looking at the event_log, which are shown below the error_log(s) in the list of log files. The event_log can be kind of long, but you’re looking for a line like this:

    [Fri Jun 26 14:45:13 EDT 2009] [INFORMATION] Administrator logged in as ‘admin’ from 192.168.1.100 (localhost)

    There will definitely be some of them in there because the event_log is hard coded to log all levels.

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  4. chrisvh on Jun 26, 2009

    renegademike;2848 wrote: The only time a campaign would be deleted automatically is if the advertiser was deleted. When I say deleted, I mean placed into the recycle bin. You said the media still exists, so that shouldn’t be the case here as the media would have been deleted as well if the advertiser were deleted.

    The logging level only applies to the error_log. For login records, you should be looking at the event_log, which are shown below the error_log(s) in the list of log files. The event_log can be kind of long, but you’re looking for a line like this:

    [Fri Jun 26 14:45:13 EDT 2009] [INFORMATION] Administrator logged in as ‘admin’ from 192.168.1.100 (localhost)

    There will definitely be some of them in there because the event_log is hard coded to log all levels.

    In that area, we have a bunch of error_log’s, and a bunch of event_log’s, all sorted by date.

    Today’s event log for example is listed as: event_log_2009-06-26
    The only entries in any event log I view are of type:
    [INFORMATION] HistoryManager:
    [INFORMATION] DistributionManager:
    [INFORMATION] AlertsManager:
    [INFORMATION] StatusManager:
    [INFORMATION] BackupManager:

    They are all starting and finishing job numbers, except BackupManager, which is giving me on occassion “stopped job # X due to fatal error(s)”.

    Perhaps I’m looking at the incorrect event logs?

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  5. renegade_mike on Jun 27, 2009

    That’s the correct event_log. Every day a new one is created, so maybe check yesterdays too. Could be the campaign was deleted at the end of the day.

    I would look further into the backup error too. Check the error_log to see if there are any [CRITICAL] errors. It is usually a sign the -Xmx option for the JVM isn’t set high enough.

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